During a gala dinner held at the Coastline Hotel last month, Ian Colghan, CEO of the Saga Travel Group presented the Coastline team with the first Saga Award based on customer satisfaction results achieved in the first few months of operation between the two companies. Judith Chalmers, the award winning presenter of the famous British travel programme Wish you were here, also attended the gala dinner.
In 2008 the Coastline Hotel signed a three-year exclusivity contract with renowned tour operator Saga Holidays. The agreement, signed last August, ensures that the hotel is used exclusively for Saga Holiday guests travelling out of the UK. In turn Saga guarantee occupancy levels of 80 per cent throughout the year to the hotel. The overall Coastline product and services delivered are therefore designed around the precise requirements of the operator and the guests that travel through Saga.
In his address to the 300 guests present for the dinner, Mr Colghan expressed his pleasure and satisfaction at the way the relationship between Saga and the Coastline has developed so positively over such a short period of time. Mr Colghan thanked the management and staff of the hotel for providing very high levels of service to Saga guests saying that within just a few months the Coastline had become a flagship property for the Saga group.