As part of a multi-million Euro investment program to offer an enhanced customer experience, Melita has launched automated pay machines in two of its retail outlets, located in the Embassy, Valletta and Paola.

Over the past five weeks, the pilot project has offered customers an additional payment channel from which they are able to pay their bills without having to spend time waiting in queues and at the same time reducing paper-based processes.

During the first four weeks of the project, Melita estimates that 14% of payment transactions at the Valletta and Paola outlets have been made through the new automated pay machine.

The automated pay machines are very easy to use and similar in concept to automated petrol machines. Customers simply need to follow a simple three step process: scan the barcode on the bill, insert cash, collect their change and receipt.

Customers using the automated pay machines are also in for a chance to win a range of Melita products and services ranging from free mobile credit to mobile handsets and Melita NetBox HD services.

“We have received positive results after the first few weeks of this pilot project. Based on the rest of the feedback that we receive throughout the project we will place additional pay machines in other outlets across Malta and Gozo and fine-tune the service as necessary,” said Kevin Borg, Melita’s Head of Sales and Customer Experience.

“This continuous investment in customer experience projects will ultimately enhance our customers’ experience when using Melita services. The automated pay machines are an easy-to-use and extremely convenient method for paying bills. We understand that our customers’ daily routines are increasingly becoming more hectic and for this reason, we are introducing methods such as these automated pay machines and Melita’s online portal, My Melita, to help lessen the burden on our customers,” added Mr. Borg.