The World Travel Awards are hailed as ‘The Oscars of the Travel Industry’ by the Wall Street Journal and recognised worldwide as the ultimate travel accolade.
The Westin Dragonara Resort has once again been awarded a title – ‘Europe’s Leading Meetings & Conferences Resort’ – at the World Travel Awards European regional ceremony held in Antalya, Turkey last Friday. The award was presented to Westin Dragonara general manager Michael Kamsky at the gala night organised to celebrate this achievement.
This year, a phenomenal 213,000 industry professionals participated in the voting process, which is scrupulously monitored and independently audited. “Because of its global reach and reputation, World Travel Awards is unique and regularly referred to as the ‘Oscars’ of travel and tourism”, said Graham E. Cooke, Founder and President of World Travel Awards.
Increasingly, the awards are known as raising the bar for ultimate customer service and overall business performance and growing numbers of travel companies, airlines, operators and resorts compete to walk away with one of the coveted titles.
The Westin Dragonara Resort is honoured in receiving such a prestigious award. The resort prides itself on having hosted numerous events, from medical, ministerial, pharmaceutical and IT conferences to product launches, etc. The meetings and conference segment is one of great importance to the Westin Malta, and represents over 30 per cent of its business. The resort offers meeting planners a whole team of in-house professionals who specialise in this area and cater for individual needs to ensure that the conferences are a total success. It also offers the services of a Star Meeting Concierge, a dedicated and highly trained concierge who will be present throughout the event, ready to help with anything that the meeting planner or any of the delegates may need.
Each meeting and conference organiser also receives a Meeting Planner Satisfaction Survey to help the whole team constantly improve the services offered by the resort. In addition The Westin Dragonara Resort offers meeting planners the option of earning Starwood points for their event, and group organisers can benefit from a customised website reservation system for the event, known as ‘StarGroups’.