World Aviation Group’s advisory services arm has recently been branded as WAG Professional Services. The group has offered a variety of advisory services over the years, focusing particularly on the delivery of tailor-made professional services in customer relations management to its existing clients of Centrecom and BPO Services.

WAG Professional Services is intended to streamline operations, improve customer relations and reduce costs.

The services offered are not off the shelf products available to all, but rather tailor-made solutions carefully crafted to suit companies individually. Through a series of audit meetings with key personnel, as well as careful attention to the companies’ goals and targets, WAG specialists are able to streamline existing procedures through development of SOPs and process maps, identify training requirements for key personnel as well as plotting a ‘way forward’ strategy, setting the companies on a path to growth and success.

The company is well known for offering tailor-made professional services to the aviation industry. Over the past years, the group has extended its services to companies in a number of other industries both locally and internationally. The company now has strong footing in the aviation industry, travel and tourism, local government and the telecoms industry. WAG Professional Services has in fact recently delivered a complete training programme at Vodafone Malta. This programme was specially drawn up around the needs of individual team members in the company and used practical day-to-day examples of challenges Vodafone team members face when dealing with consumers. The participating members of Vodafone Malta described the training course as innovative and conducive to fast comprehension.

“Our expertise in customer care and quality management, coupled with hands on experience in the delivery of professional services to clients of our Business Units, Centrecom and BPO Services, has made setting up WAG Professional Services a very natural move for the group. We believe that we are now ideally placed in the market to share our wide experience in customer care and quality management to local and international companies which want to increase their efficiency and reduce their operating costs, while ensuring that their customers’ experience is always at the centre of their strategy. Through WAG Professional Services, our clients can rest assured that services offered to customers are optimised and the people delivering services are suitably trained and empowered,” said World Aviation Group CEO Dominic Attard.