Various ERP (Enterprise Resource Planning) implementations have been undergone in recent years with the failure rate still high compared to other implementation projects.

This has raised interest for researchers to look into such issues encountered by organisations when attaining such an ERP Implementation. Throughout the studies, one identifies a list of critical success factors that are common within the market for organisations undergoing such implementation projects.

Over such knowledge, the study in concern has looked at literature to clarify what an ERP system consist of, over which one has identified what are the CSFs for ERP Implementations.

Over and above each CSF identified, main issues for each have been illustrated together with possible corrective actions to avoid these issues. The knowledge gained over such research has further been used to evaluate the use of CSFs over an SAP-ERP Implementation, exposing the major issues identified and providing recommendation to avoid these potential pitfalls.

Ten of the most cited CSFs have been identified from literature and evaluated against the case study organisation SAP-ERP implementation to extract information relating to CSFs usage and importance.

A set of positive statements have been questioned to interviewees and survey respondents to extract both quantitative and qualitative information, which have illustrated both positive and negative implications arisen for each CSF.

Results indicate that overall the case study organisation has undergone a successful SAP-ERP implementation making good usage of CSFs, of what literature identifies as important to achieve a successful ERP Implementation.

Specific issues relating to CSFs have also been identified within the study and corrective actions have been presented to further improve the outcome for future implementations.

Overall, the study provided sufficient information and key characteristics of the CSFs organisations are to look at when undergoing ERP Implementations, further illustrating issues encountered from a stakeholders point of view.

The research work disclosed in this publication is funded by the Strategic Educational Pathways Scholarship (Malta). The scholarship is part-financed by the European Union – European Social Fund (ESF) under Operational Programme II – Cohesion Policy 2007-2013, “Empowering People for More Jobs and a Better Quality of Life