One of CareMalta's most cherished core value is "quality". Belief in a quality service to its clients emanates from the belief that quality equates dignity, comfort and satisfaction for the residents it cares for. With over 1,200 older persons residing under its care, and housed in one of the eight residences it operates, CareMalta has made it its mission to continuously evaluate the quality of service offered to its residents.Central to this mission is a sound regulatory structure within which homes are managed and services provided. The structure comprises standard operating procedures covering a number of areas as well as an internal auditing system aimed at keeping the standards at the highest level possible all the time and in all its facilities. In its efforts to further maintain and improve the standards in its operations, CareMalta has appointed Paul Pace as the Group Quality Assurance manager. Mr Pace has extensive experience in the hospitality industry as well as in the facilities management. He has a passion for quality and an aspiration for excellence in all that he does. His ultimate goal is exceeding client expectations and this is the customer focus training attitude that he delivers throughout the employee training programmes he delivers as part of CareMalta learning and development programme. CareMalta acknowledges that its efforts to maintain the required standards could fail if its employees do not share the belief in such an important value. For this reason the company places a lot of importance on the selection of new staff and on their induction to their new job. Furthermore, the company provides training to all its employees, on a regular basis, particularly to those who are directly involved in care. The company believes that the best investment it could make is in its human resources through which the service is provided. The service orientation attitude is also reflecting the dedication of the company to make a difference in the lives of people that we serve and share our lives with on a daily basis.It is of great satisfaction to all involved to learn that facilities run by the company regularly obtain high results in audits conducted by external regulatory bodies in all the areas that we operate in. For this reason CareMalta looks forward to a new legislation in this sector which should ensure a more level playing field where quality care is provided across the board. From an internal audit perspective all facilities boast the Certification of Excellence Awards awarded on a yearly basis to the service areas which reach the expected standards. They are a standard mark in all the receptions of our facilities.CareMalta believes that the needs of the individual resident should be met irrespective of many factors.  This is why the company insists on its management and staff that the service provided needs to be personalised and not influenced by any institutional requirements. CareMalta aspires to offer a home away from home to all the residents and it manages to do this by looking at the holistic needs of the persons we serve. Our services cater for the active older person who is totally engaged and very much contributing to the community to the frail older person who requires a dedicated and professional nursing team that not only looks into his medical needs but create the peaceful and serene transition in one's life. The ancillary professions such as the in-house physiotherapist, visiting occupational therapists, the active ageing facilitators and our Dementia Services and Support manager together with all the nursing and caring team, make the holistic care perspective possible day by day.CareMalta looks forward to the further enhancement of its services in its quest to not only maintain but also improve the quality of services it offers that have secured its place as leader in care in the Maltese Islands.  The opening of its ninth home in the first quarter of next year, Casa San Paolo in Bugibba, will be yet another milestone in the company's history. The services to be offered at this new home have been based on the continuous feedback received by its clients. Like all its other facilities the new home will be marked by quality - the value which is so much at heart at CareMalta.