As its latest customer service initiative Vodafone Malta has launched the 'My Vodafone Malta App' for its prepaid customers. This mobile app is free to download and empowers customers to manage their account quickly and easily on the go. It is available for both Android and iPhone and can be downloaded from the Google Play store and the Apple App store.
The My Vodafone Malta App gives customers control over their prepaid account, allowing them to quickly top up and buy their favourite bundles. Customers are also able to check their current balance and track usage of any purchased bundles. Apart from functionalities to check balance, top up, buy bundles and review bundle usage, The My Vodafone Malta App also connects to Vodafone's customer care via email and SMS, as well as helps the user find the closest Vodafone store together with on-screen directions on how to get there.
Matthew Zammit, Digital Customer Experience Senior Executive, commented "We are working to have the digital channels become the first point of reference for our customers giving them full control of their account. The My Vodafone Malta App is the next step in providing the best possible digital customer experience: it is free to download, easy to use and gives our prepaid customers better visibility over their mobile account as well as the ability to access the most frequently used services, 24/7, completely on their own terms."