Most of us work hard to earn money, however, money is easily spent and when years roll by we may look back in horror at the amounts we spent, but had not saved. Whatever our goals, be they a more comfortable future, a strong investment portfolio, funds for dependants, long haul travel or retirement, long-term planning is a must.
Bank of Valletta offers different channels to assist customers plan throughout their life journey. Each customer touch-point is geared towards catering for the different investment needs and life stages of customers. These touch-points include a vast Branch Network, Investment Centres and an exclusive Wealth Management arm.
At the start of our working lives, our expenses are generally higher than our savings. Through the BOV branches, customers may avail themselves of products that help them kick-start their savings and possibly a small investment portfolio. On the other hand, the Wealth Management arm, housed in the new BOV Premium Centre, provides a holistic experience and exclusive services to customers holding high aggregate investible assets.
For customers who are beyond the preliminary investment services offered at branch level, but do not yet require the in-depth services of Wealth Management, Bank of Valletta offers a network of Investment Centres, strategically located across Malta and Gozo.
The BOV Investment Centres have a team of professional Financial Advisors who support the investment goals of customers through the provision of tailored financial advice and long-term relationship management. These Centres offer comfortable and private premises ensuring that customers receive a superior customer experience.
BOV Investment Centres provide an ideal blend of specialisation, convenience and a personalised approach to meet customers' needs and objectives. Customers retain their relationship with their branch, at the same time have the added value of specialised professionals who provide advice and monitor their investments. Bank of Valletta also offers customers the option to set up an appointment with their Financial Advisor at their preferred branch in order to make this service accessible and convenient.
Financial Advisors are qualified to provide advisory services, have years of experience in the field of investments, are provided with continuous intensive training and supported by a strong research team within the Bank. The Bank also establishes key investment outlooks and opportunities at the micro economic sector level. These opportunities are relayed to the Financial Advisors to present to their customers.
Regular interactions are held as frequently as required by customers. Financial Advisors listen thoroughly to their customers and provide bespoke professional investment advice based on rigorous customer financial reviews, investment objectives, risk-profile and timeframes.
"Our Financial Advisors are fully trained and qualified, with regular training sessions and market updates held fortnightly, ensuring that they are up to date with the highly dynamic markets and product developments. BOV constantly invests in its people so that they are able to provide a tailored customer-driven service', said Ms Roberta Bellizzi, Senior Manager Investment Centres. "Financial planning is very important to ensure a comfortable future. The earlier we start thinking about investments, the better it is. It is also critical that customers meet regularly with their Financial Advisors so that any changes in their financial circumstances and objectives are reflected in their long-term financial planning."
Through its Investment Centres, BOV provides customers with broad accessibility to investment services coupled with a high degree of professionalism. By means of regular surveys, BOV constantly listens to and monitors its customers' feedback enabling these Centres to remain relevant to ever-changing customer needs whilst providing the pinnacle of customer experience. In a recent customer satisfaction survey, customers rated the service provided by the BOV Investment Centres with 9.6 out of 10. This is a further testament to the superior customer experience and personal attention that our BOV Financial Advisors provide to their customers.
Customers who would like to discuss their financial planning requirements or to set up an appointment with one of our professional Financial Advisors, are invited to contact the Branch or Investment Centre of their choice or the BOV Customer Service Centre on 21312020 or [email protected]. Bank of Valletta's Investment Centres are found at Bir-id-Deheb, Mosta, Gzira, Qormi, Valletta and Victoria-Gozo.
The value of investments may go down as well as up and may be affected by changes in currency exchange rates.
Issued by Bank of Valletta p.l.c., 58, Triq San Żakkarija, il-Belt Valletta VLT 1130. Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the banking Act (Cap.371 of the Laws of Malta) and the Investment Services Act (Cap. 370 of the Laws of Malta).