The government has launched a National Veterinary Emergency Service featuring three new initiatives designed to ensure pet owners can access emergency veterinary care outside normal working hours, the Ministry for Agriculture, Fisheries and Animal Rights announced.

The service includes a free national helpline, a state-funded emergency care support programme, and a new out-of-hours veterinary emergency clinic in Fgura, providing nationwide coverage for both Malta and Gozo.

At the heart of the system is a free veterinary emergency helpline, reachable via Freephone 153 Ext. 22 and operated by Servizz.gov. The helpline serves as the first point of contact for pet owners, offering initial triage, professional advice and referrals to appropriate veterinary services where necessary.

A second initiative introduces a state-funded emergency veterinary care support programme for smaller pets. In genuine emergency cases occurring outside standard working hours, owners will be reimbursed for the cost of an emergency consultation. The ministry will issue a call for interest inviting private veterinary clinics in Malta and Gozo to participate in the scheme under established criteria.

The third measure is the opening of a dedicated out-of-hours veterinary emergency clinic in Fgura. Located at 7, Reggie Miller Gardens, the clinic will operate daily from 8.00pm to 8.00am, with extended opening all day on Sundays and public holidays. Members of the public are encouraged to contact the helpline before attending to ensure a more efficient service.

Speaking at the launch, Minister for Agriculture, Fisheries and Animal Rights Anton Refalo said the initiatives reflect the government’s commitment to strengthening animal welfare and delivering on measures announced in the Budget.

“These three initiatives build a national system that ensures veterinary assistance is available when it is needed most, while working hand in hand with the private sector,” he said. “This is an investment in animal welfare and peace of mind for animal owners.”

Parliamentary Secretary for Fisheries, Aquaculture and Animal Rights Alicia Bugeja Said said the service demonstrates the government’s determination to translate budgetary commitments into action.

“In less than the first 30 days of the year, the national veterinary emergency system has become a concrete reality,” she said. “With this step, we are placing animal welfare at the centre of our policy and ensuring that no animal is left without help, regardless of the time or day.”