HP’s consumer and enterprise support websites have been named two of the 10 best worldwide by two prominent industry associations focused on customer support.

The Association of Support Professionals (ASP) and the Localisation Industry Standards Association (LISA) have chosen HP’s customer care and IT resource centre sites as two of the “Ten Best International Web Support Sites.” The award recognises HP’s commitment to providing customers from all over the world with the best online support experience available.

A panel of judges combined ASP’s methodology with LISA’s expertise in the needs of international customers to evaluate support sites of major international corporations. They evaluated how effectively HP’s customer care and IT resource centre website support customers throughout the world, using 25 criteria in five categories:

Overall usability, design and navigation.

Knowledge-base and search implementation.

Interactive features.

Personalisation and locale-specific adaptation.

Integration of international support into an overall strategy.

The HP customer care website helps consumers quickly get answers to questions on the products they own and solve technical problems whether related to HP PCs, printers, digital cameras or other consumer products. It provides consumers with downloadable diagnostic tools, patches, software, drivers, frequently asked questions, user guides, troubleshooting information and more. If customers require additional help, they can contact an HP support agent via online chat, email or phone, depending on their location.

The HP IT Resource Centre, which also won the award in 2004, is an online community of IT professionals with an average of 903,000 visits per month around the globe. The website provides enterprise and commercial customers with online tools, expert assistance from HP response center engineers, online training, community forums of IT experts and a broad, fully searchable multi-vendor knowledgebase. Customers receive services and support for HP-UX, Linux, MPE/iX, NT, OpenVMS and Tru64 UNIX servers and workstations, as well as diverse tools and information for managing multi-vendor environments.