The Malta Independent 3 May 2024, Friday
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Emirates Launches complimentary service for passengers travelling with infants

Malta Independent Wednesday, 2 August 2006, 00:00 Last update: about 11 years ago

Emirates Airline passengers travelling with infants through Dubai International Airport will now enjoy added convenience and comfort, with the introduction of a new complimentary baby stroller service.

This marks another first for Emirates, as no other airline offers this service free of charge. The baby strollers are now available to passengers on arrival at every Emirates Airline gate at Dubai International Airport.

This service will be particularly welcomed by passengers whose own baby strollers were checked-in at the point of origin and are unavailable for use until they retrieve their luggage from the arrivals baggage hall.

For transit passengers connecting on an Emirates flight, the strollers will be available at the end of the aerobridge and at transfer desks as well as the special services lounge. For passengers arriving on off-stand gates, who are shuttled to the terminal building by bus, the strollers will be available at designated drop off points inside the terminal.

Emirates’ senior vice-president for Airport Services Dubai Mohammed Mattar said: “Emirates’ Airport Services is continuously looking for new ways to improve our offering and provide passengers with a stress-free airport experience. Depending on customer feedback on this service in Dubai, we will also look to introduce the service at other airports across the Emirates network.”

The colourful, high-quality strollers, easily identifiable with their prominent Emirates branding, are manufactured by Pierre Cardin and include a disposable hygiene seat cover. The baby strollers are placed in specially-marked cupboards located at arrival gates for passengers disembarking from their Emirates flight to conveniently access the service and help themselves to a stroller.

For passengers ending their journey in Dubai, strollers can be returned at designated areas in the arrivals baggage hall,and for passengers in transit, they can be deposited at their next departure gate.

Emirates operates four flights weekly from Malta to Dubai via Larnaca, Cyprus, on Monday, Wednesday, Friday and Sunday on A330-200s.

The airline has received over 300 international awards for excellence since its launch in 1985 and product innovations are at the forefront of Emirate’s service excellence goals.

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