During an intensive three-day training course held at the Radisson SAS Bay Point Resort in the first week of August, Island Hotels Group’s general managers and human resources managers were certified as Yes I Can! Hotel Trainers.

Celine Ballereau, a senior trainer based at the Radisson SAS Resort in Egypt, delivered the course.

“Yes I Can!” is the core service philosophy of The Rezidor Hotel Group. More than just a slogan, Yes I Can! is a way of life for all employees, who are hired for attitude and trained for skills and genuinely believe in taking care of their guests and making them feel at home.

Yes I Can! training was delivered to all employees when first launched and on a continuous basis to all Island Hotels Group employees. Moreover it partners the basis of every new employee’s initial training when joining the group.

The recently revamped version of “Yes I Can! The Heart of Radisson” will be delivered to all the Island Hotels Group’s 1,000 employees across all properties including The Coastline Hotel, The Radisson SAS Baypoint Resort, The Radisson SAS Golden Sands Resort & SPA and Island Caterers.

By the end of the year the “Yes I Can! Hotel Trainers” would have had 6,000 hours of training ensuring that each employee is certified and able to proudly wear the Yes I Can! pin as a confident message to guests that they are empowered to satisfy each and every guest they are in contact with. Island Hotels Group believes in continuous training and development of its staff, which is the key to achieving the high service standards the company is known for.

As well as Yes I Can! Training, numerous other training programmes are scheduled including “Skills For Life”, a management development programme being held over six months for 45 members of the company’s management team.