Emirates moved lock, stock and barrel to its new home at Emirates Terminal 3 – Dubai International, thrilling more than a million passengers who have explored and made this ultra-luxurious, colossal facility their own lifestyle destination.
Emirates Terminal 3 is proving to be the new style statement, now stamped with the seal of success. By 18 November, more than 500,000 passengers had flown from the terminal to Emirates’ six-continent, 101-destination network and experienced the convenient check-in options, restaurants and cafes, shopping, premium lounges, hotels, spas and entertainment.
An equal number of arriving passengers have been awestruck by the massive baggage hall with 18 baggage carousels, including four for outsized luggage, paid concierge and baggage storage services that all combine to provide a quick and easy getaway.
Tim Clark, president Emirates Airline said: “Our operations at Emirates Terminal 3 have been an unmitigated success, thanks to a well-orchestrated, phased move; strong collaborative effort by all stakeholders; and the unstinting support of our passengers. The new terminal is an invaluable national asset, which Emirates will leverage to its full potential to fulfil our strategic plans. Our customers are benefiting from the ease, convenience and luxury the new terminal represents and we are currently basking in their extremely positive and encouraging response.”
Emirates First and Business Class Lounges have been busy hosting around 100,000 passengers in the past five weeks and getting accolades for its plush interiors and friendly staff. Spread over a vast area of 13,300sqm, each passenger enjoys privacy and space. Haute cuisine, show kitchens and buffet spreads have been a big draw with passenger preferences gravitating towards sushi, smoked salmon, grilled chicken and berry tarts. More than 2,000 passengers to-date have de-stressed in the soothing ambience of the Timeless Spa, located within the lounges.
Paul Griffiths, Dubai Airports CEO said, “The true measure of our success lies in the comfort and happiness of our customers; and the customer feedback on Terminal 3 is very positive. Dubai Airports will continue to work on enhancing customer service quality across all the Terminals at Dubai International to make it not only the Middle East’s busiest but the world’s leading airport.”
Emirates Terminal 3 at Dubai International is designed for optimum travelling comfort.
Interesting facts – the first five weeks at Emirates Terminal 3:
• Handled more than 5,400 flights, one million passengers – arrivals and departures – and more than 500,000 pieces of luggage.
• Concierge services: Around 700 customers daily, charged at Dhs 20 per trolley.
• Baggage storage: Around 50 customers daily. Ideal for passengers on business and brief stopovers, the service is charged at Dhs 20 per bag for 12 hours.
• Online Check-in: 26,000 passengers used the option.
• Self Service Kiosks: 20,500 passengers including 6,800 who checked-in baggage.
• Unaccompanied Minors Lounge hosted nearly 370 children travelling alone.
• More than 13,500 families used baby strollers provided at the terminal.
From 1 December, Emirates will be flying daily to Malta. It currently offers a five-times a week service from Dubai with a stopover in Larnaca, Cyprus.