3CX has published a case study, which outlines the process of Allcare’s transition from a traditional hardware PABX to a software based solution provided by 3CX. 3CX is an international manufacturer of software-based IP PBX developed specifically for Microsoft Windows and based on the SIP standard. As a premier insurance service provider, Allcare operates an in-house call centre dealing with around 2000 daily calls.

3CX Phone System for Windows consists of the server software, soft phones or SIP hardware phones, and a VOIP Gateway to connect existing phone lines. A VOIP provider can be used to leverage low cost calls across your user network. The system can use the existing computer wiring (and share the network point with the computer) and can be installed on an existing, non-dedicated Windows server or run as a virtual machine.

This and other case studies can be seen at http://www.3cx.com/ clients/index.html