The Datatrak Group is pleased to announce that Loqus Solutions Ltd, a fully owned subsidiary of Datatrak Plc, is supplying support and assistance to an international leader in the luxury market through its recently signed contract with Phoenix Technology Srl, based in Imola, Italy.

This international leader is over 100 years old and its brand name is synonymous with quality and style; the company performs various activities in the areas of product development, marketing, finance, information systems and human resource management, operating 52 companies and 273 stores around the world.

Joe Fenech Conti, Datatrak Group CEO, emphasised that “our company focuses on building positive long-term relationships with all our clients, characterised by integrity, mutual respect and a commitment to provide products and services of the highest quality. The Group is also committed to providing comprehensive system design and development for complete business solutions within realistic and achievable timeframes. We promote delivery of systems and products which are geared specifically towards individual needs and budgets through a thorough analysis and design of the client’s requirements.”

Loqus’s dedicated 24/7 technical support centre provides first level assistance and monitoring of all the company’s systems. Through state-of-the-art infrastructure Loqus is also able to receive, assist and redirect calls from the company’s clients and employees.

Roland Scerri, Datatrak Group Deputy CEO, expressed his satisfaction at the award of this important contract: “It is through our highly effective Loqus team lead by Dawn Borg Costanzi and Graziella Grech, as well as our multilingual agents and SAP certified resources that we are able to secure these significant international clients.”