In line with ongoing efforts to refine the customer experience, Melita has put into effect a number of internal changes to reduce billing-related issues and to ensure that bills are simpler to understand.

Melita customers are receiving a more user-friendly monthly bill based on a new simplified layout which offers customers a clear explanation of the charges for each service. This development follows the introduction of free detailed invoices on the My Melita portal. By logging onto www.mymelita.com, customers can access all billing information in a simplified manner and free of charge. Over 20,000 Melita customers have already subscribed to this free and convenient service.

The different services and their relative costs are clearly identified both with textual explanations and also by means of visual icons depicting the respective services.