Scania has signed a long-term contract with Loqus for the sale and distribution of Loqus’ cutting-edge job dispatching product – DispatchIT. Loqus has been implementing DispatchIT for roadside assistance since 2002 and now has major recovery fleets operating using DispatchIT in the UK, Italy and France.
Scania Assistance provides a global service that allows drivers and operators to call Scania at any time of the day or night and request help from the centre’s professionals. Scania uses DispatchIT to rapidly deploy a service vehicle, with the right parts and tools, from any of their service centres worldwide. A unique and innovative function of DispatchIT is its automatic job allocation engine that schedules jobs dynamically – optimising routes, making use of postcodes, job addresses, SLAs and historical field positions to offer the most efficient route for the successful completion of a set of jobs. Once deployed, the service technicians use DispatchIT to navigate to the breakdown site and at the same time, DispatchIT provides full visibility of the recovery vehicle’s position and status to the assistance centre and the local operation.
On site, DispatchIT manages the complete job’s life cycle, automating routine workflow, and eliminating any labour-intensive tasks. Scania technicians out on the field, and managers in Scania’s back offices, are able – both electronically and in real time – compile information about the vehicles being serviced, maintained or repaired, having full access to the vehicle details, customer details, financial arrangements and work carried out. DispatchIT also monitors the safety of lone workers and manages communication with service technicians.
Loqus’ DispatchIT stores and processes all the data related to the vehicle and job performance, generating reports that are a meaningful tool in day-to-day operations, and have an impact on the business decision making. Analysing the real-time positions on screen, monitoring benchmarks for the customers’ SLAs, receiving mileage reports, optimising routes – all make a contribution to Scania’s business.
The products have been designed with customers in mind, using the latest technology to increase the efficiency of the clients’ operations. Whether it knows when the next delivery is, or simply finding the closest technician, DispatchIT empowers Scania to help it improve its functionality, ultimately driving down costs, increasing efficiency and raising customer satisfaction.
“Together with Scania, we have customised our product DispatchIT to map Scania’s business requirements. Our product supports all aspects of job allocation, helping Scania’s team save on operating costs. This has been a great partnership to date and, following a number of years of successful operation in the UK, signing this long-term contract clearly shows the commitment to constant growth and innovation that both Scania and Loqus have,” said Roland Scerri, Deputy Group CEO of Loqus.
“Scania Assistance values the potential of improved efficiency and customer satisfaction that working with DispatchIT will give,” added Marie Sjödin Enström, managing director of Scania Assistance.
Scania is one of the world’s leading manufacturers of trucks and buses for heavy transport applications. Scania employs 32,000 people and operates in around 100 countries.
Loqus Solutions is a 100 per cent owned subsidiary of the Loqus Group, a Maltese public limited company with offices in the UK, Italy, Libya and Malta. Loqus has implemented solutions covering over 10,000 vehicles worldwide and its major fleet customers include Express Trailers in Malta, Euro Carparts, Ontime and Geopost in the UK, ACI and Artoni in Italy and Scania in Sweden.