HP announced that the commercial desktop and notebook business has been awarded the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in Europe, Middle East and Africa.

The HP PSG EMEA direct support team covers 26 countries, speaks 20 languages and manages an average of 150,000 inbound calls per month. During the auditing process TSIA closely reviewed HP commercial support management policies and procedures. Operations were compared against nearly 300 industry best practices.

The customer service experience performed well against TSIA standards demonstrating that HP business customers were quickly connected to support services, very few calls were dropped and conversations were dealt with efficiently. HP remains the sole PC manufacturer to receive this coveted industry recognition in 2010.