Vodafone Malta has launched a personalized customer experience for professionals, traders and shop owners who run their own business or practice. The service will give clients reliable solutions for their particular business and trade needs.

This experience also offers a one-to-one service which will strengthen Vodafone’s relationship with clients, putting a name to assistance and support through an open and direct channel of communication.

Vodafone’s new approach is intended to take customer service to new highs in quality and excellence. Aware of its customers’ busy schedule, this service will focus on reliability and efficiency– all factors that will help customers make the most of their time. With the best data network coverage on the Island and the network with the highest speeds, Vodafone clients are well empowered to access data and communication channels and enjoy their benefits, whether they are at their office, shop or on-the-move.

Account Managers will place clients on the best plans that suit their particular needs guaranteeing the most relevant tariff depending on their usage patterns. They will also offer them the most practical handsets from the widest portfolio on the Island, with an assurance of relevant products at the best value for their money.

Alexandre Froment-Curtil, Head of Marketing at Vodafone Malta said: “At Vodafone Malta all our customers are valuable and important. We have created a customer-oriented approach whereby each customer is treated on a personal level. We are aware that network reliability is of utmost importance to all our customers and we provide solutions where network coverage is low. We examine customers’ needs and accommodate them accordingly. This will not only help us build a relationship with each customer, but will also ensure that they are cared for in the best possible way.”

Vodafone Malta understands that professionals and traders running their own business rely heavily on internet, email and their mobile phones to stay in touch with clients and colleagues. They are frequent travelers and spend their working days on the move. For this reason Vodafone Malta can assure its clients of excellent network coverage, the best roaming rates and the fastest data speeds – the combination of which enables them to manage their businesses in an efficient and productive manner.