MISCO, which has delivered City & Guilds Level 2 Awards in Customer Service and Office Procedures, is increasing their portfolio to offer Level 3 and Level 4 Awards.

City & Guilds is the UK’s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement.

The level 3 and 4 Awards in Customer Service benefit front-line employees through increased confidence to deal with different customer behaviours to ensure customer satisfaction. Participants develop all the skills needed to deliver effective customer service perfecting their skills to listen, help and meet the needs of their customers and enhance the customer’s experience of their services and products.

Misco Consulting runs a range of City & Guilds qualifications. For further information contact Wendy Raywood, by email on [email protected] or by telephone on 22 054602.