Middlesea Insurance has launched attractive enhancements to its Motor and Home insurance products. The Middlesea Motor and Home Insurance policies now include assistance services to deal with emergency situations. This means that these Middlesea products will not just provide traditional insurance protection but also assistance and emergency services. Existing and new customers can now benefit from roadside and home assistance 24 hours a day, seven days a week and enjoy more peace of mind through the support of a 24X7 call centre and a network of service providers.

The roadside assistance services include repair on the spot following mechanical or electrical breakdown, battery boost and flat tyre assistance, towing of motor vehicle following a breakdown or accident, second delivery service, fuel delivery and locksmith service. This service is available to both Motor Comprehensive policy holders and non-Comprehensive policy holders. The latter have the possibility to upgrade assistance and breakdown cover in-line with Comprehensive policy holders.

The Middlesea Home insurance policy which provides cover on buildings and contents on an accidental damage basis as standard now also includes emergency assistance services related to water leakages, failure of electrical supply, loss of keys and breakage of windows. Middlesea’s service providers will be sent to the customer’s home to deal with an emergency situation any time of day, any day of the week.

In a press statement, members of Middlesea’s top management expressed satisfaction with the launch of these enhanced products and services being a first in the Maltese insurance market. Ms AnneMarie Tabone, Vice President Operations, stated that “Middlesea is committed to provide its customers with peace of mind. We are pleased that we are the first to introduce such a concept in the local market and to give further added-value to our clients”. Mr Christopher Borg, Vice President responsible for Corporate Services added that “such product development is in line with our commitment to enhance our clients’ experience”. He highlighted that “Middlesea is now a member of the MAPFRE Group and such novel products and services were made possible through the synergies and expertise of MAPFRE Internacional and MAPFRE Assistencia”.