3a Accountants, a firm of accountants, auditors and business advisers launched their custom based Quality Management System recently. This Quality Management System (QMS) was created with the assistance and technical know-how of MISCO consultant Richard Tate who led the project.
3a QMS encapsulates the core values of 3a and the essential disciplines required to deliver consistently high standards of service quality. The QMS has been developed to emphasise the key principles of quality management, in particular Customer Focus, the Process Approach, Involvement of People and Continual Improvement. Such principles have been chosen to compliment the 3a core values – Customer Benefit, Commitment to Employees, Ethics & Integrity and Social Responsibility.
The system has been planned and developed to ensure that the customer is the central consideration of all operational processes and support activities. All processes are planned, approved and reviewed with a view to understanding and meeting customers’ requirements. Each process has been implemented according to best practices, and its effectiveness is regularly checked and reviewed with clear traceability.
There is a strong commitment to measuring the performance of the organisation, both in terms of how it carries out its activities and also in the results it achieves. These results are focused on the services it delivers to customers and also evaluate its ability to remain at the leading edge of technology, management thinking and operational excellence.
The QMS is effectively an amalgamation of models such as the ISO9001 standard and the Business Excellence Model. Whereas the ISO9001 standard has been best known for ensuring that customers benefit from a disciplined compliance to prescribed requirements, the excellence model offers a focus on a variety of business and quality outcomes (results) that can be directly linked to the resources and processes (enablers).
In other words, the 3a QMS is based on both compliance (to provide consistency) and improvement (to promote excellence). It has systematically developed documented procedures for each critical process and an associated performance measurement system to monitor effectiveness and identify opportunities for continual improvement.
The documented processes and performance measurement systems have been formulated to integrate with the 3a corporate values. It is intended that the QMS can become a blueprint for the consistent deployment of the quality principles and corporate values within the 3a Global Accounting Network.
3a will also be shortly relocating its offices to Level 2 in the same building at Palazzo Ca’ Brugnera, Valley Road, Birkirkara. This office re-allocation will enable 3a to almost double its office space capacity, in order to continue to manage its consistent growth in both its client portfolio and human resources. For this reason, 3a offices will be closed between Thursday 30 August and Monday 3 September due to this reallocation. As from Tuesday 4 September, clients will be assisted from its new offices at Level 2 Behind 3a is a team of young professionals, blended with the experience and vintage of some well-known experts. Together, they have chiselled a firm that is well poised to assist entrepreneurs in succeeding in today’s complex business world. More information can be obtained from www.3a.com.mt.