State-owned fuel supplier Enemed has launched an internal investigation to ascertain facts on the fuel-mix-up which took place between late last week and early this week. It said that it did so the minute it was informed about the incident.
This after a number of vehicle owners got an unpleasant surprise after filling their gas tanks at a Floriana petrol station. The petrol station – Yellow Service Station – is claiming that it was the driver of Enemed’s bowser who filled the service station’s petrol tank with diesel, which in turn led to the petrol tanks of a number of vehicles to become contaminated with diesel.
However, Enemed has not yet claimed responsibility. Informed sources told this newsroom that Enemed has not claimed responsibility as yet, since it is claiming that the service station owner authorised the filling up of the station’s petrol tanks. Whatever the case, one would have to wait for the conclusions of Enemed’s investigation.
The owner of the petrol station filed a judicial protest in court earlier this week, stating that he is paying a hefty price for Enemed’s “mistake”. The petrol station was shut down by the Malta Resources Authority pending a corrective plan of action from the owner’s side, which in fact has now been presented to the MRA, the regulator confirmed with this newsroom.
MRA advises car owners to inform petrol station operator within two months from date of incident
Anthony Rizzo, Chief Executive Officer, MRA said that it received a number of complaints and explained how the procedure in such cases works.
“The person complaining should make contact with the petrol station operator. He or she can submit the complaint in person, over the phone or in writing.
“The complaint can be followed up in writing in the event victims of the fuel mix-up see that they cannot reach any form of agreement in person or over the phone.
“In this case, one should make sure that he or she sends such notification to the operator through registered mail within two months from the date of the incident, while also keeping a copy of the letter and any other relevant information related to the incident.
“If no reply is received after a reasonable time (normally 10 working days) or he or she does not agree with the operator’s reply, one can register a formal complaint with the MCCAA (Complaints and Conciliation Directorate) or with the MRA. Notwithstanding the above, one can also opt to seek legal advice,” the regulator in such cases, said.