HP has been named the overall market leader in telecom service management, according to an in-depth report by OSS Observer, a leading analyst firm.

The Illinois-based company cited HP Software products, as well as HP's strengths in business consulting, service modelling, active service-level agreement (SLA) management, SLA reporting, active probe testing, availability status and problem resolution metrics.

Evaluating all the major vendors and their importance in the fast-growing, worldwide operations support systems (OSS) market, including mobile, broadband and business services segments, the report examined the current business environment, market drivers, relative market shares and market forecasts.

Avantel, a leading provider of voice and data services in Mexico, has successfully implemented an HP service management solution for its converged, IP-based network.

At Avantel, HP service management solutions such as HP Service Quality Manager Software and HP TeMIP Software automate network and service management in real time and assure Avantel that critical services are being delivered to customers in accordance with contracted SLAs. HP Software products are used by more than 400 service providers worldwide.

“HP has been in this business for a long time, but we're always gratified when industry experts like OSS Observer recognise the work we do for our customers,” said Michele Campriani, director, OSS Solutions, Communications, Media and Entertainment, HP.