MaltaPost has warned its customers to be careful about fradulent messages and scams tricking customers into giving out bank and personal information.

Lately we have received multiple reports from customers involving delivery and online shopping scams, the company said in a statement.

Delivery Scams:

SMS messages or emails are being circulated pretending to be from MaltaPost but are in fact fraud or scams. In these fraudulent messages, recipients are being urged by scammers to click on a link to pay a fee before their package can be delivered. If clicked, the link will direct users to a fake website, requesting bank and personal details.

These delivery messages can be quite convincing, they mention MaltaPost, use MaltaPost Logo and even use a clone of MaltaPost’s website in order to deceive you. Other scammers personalise their messages with the user's surname to make them seem more credible. 

MaltaPost said it does not send SMS messages to pay for deliveries.  MaltaPost will send emails or SMS only if the customer has requested this when using specific services.

Shopping Scamps:

Customers are lured to fake websites, apps and social media adverts with a similar look and feel to authentic retailers offering luxurious and branded items such as clothes, electronics and tools at very low prices. Instead, victims receive small cheap items, such as toothbrushes, facemasks and keychains. Most of these scams use tracked services that do not require proof of delivery to trick users to believe item was delivered to someone else.

Protect Yourself:

Always be vigilant when giving out your personal and bank details. If you receive suspicious SMS or email requesting payment, be very cautious. Always check that the origin uses the correct website domain, for example MaltaPosts’s domain is https://www.maltapost.com  and not malta-post.com or ma1tapost.com. A secure website should start with https:// (‘s' for secure). You might find the following websites useful: www.scamadviser.com and www.trustpilot.com

Do not trust products advertised at unbelievably low prices. If something sounds too good to be true, then it probably is. Always look out for reliable shopping sites and do your research about the seller, product and delivery method used.

 

If you are unsure about a communication, please do not click on the links and do not give out any perosnal details.  For more guidelines and to see the types of delivery scams that are currently circulating visit our page https://www.maltapost.com/scamprotection.